BNTouch Connect/Chat – Lead Collection Improvement

by Aidan P

Our newest update comes for the BNTouch Connect, chat module. We’ve made it easier for potential borrowers to submit their information into your lead pipeline before engaging in chat. Now with the BNTouch chat widget on your website you can be sure to never miss a lead. Here’s What We’ve Added…

Want to learn more about BNTouch’s Website Chat Tool in general?

Collect User Information in 3 Different Ways

  1. Chat Flow

    bntouch chat flow
    Our chatbot will ask for lead information from your potential borrower in the chat window when they submit their first chat request. Once their lead information has been collected their original question will be sent to your team for a response. The chat will remember when someone has used chat before so that lead information won’t be entered twice.

  2. Three Element Form – Name, Email & Phone

    Bntouch connect chat form
    This will start the chat prompt on your website with a 3 question form. This form will automatically collect every potential borrowers name, email & phone number before allowing them to send their question to your team. The chat will remember when someone has used chat before so that lead information won’t be entered twice.

  3. Two Element Form – Name & Email or Name & Phone


    This third option will start the chat prompt with an even shorter 2 question form. This form will automatically collect every potential borrowers name, email or phone number before allowing them to send their question to your team. The chat will remember when someone has used chat before so that lead information won’t be entered twice.

We recommend that you experiment with all three chat forms on your website to see which one brings you the best results. Try each one for a week and then check your built in chat statistics to see which one generated the most chats, SMS’s and leads for your business.

BNTouch Chat Statistics

Here’s an example of the chat statistics page.

Aidan P
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