The day has come! Our live website chat tool, BNTouch Connect, is now live. With Connect you can add a live chat box to your website with one simple code and start collect chat leads today. The video below will walk you through how the live chat works.
You may have seen some live chat boxes pop-up on websites more and more over recent months. That is because they work. Live chat boxes have been shown to increase website conversions by up to 40%. Now that’s something to get excited about!
Here are a few impressive stats from a Kissmetrics and ICMI study.
- 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
- 63% of customers are more likely to return to a website that offers live chat.
- 38% of respondents said they had made their purchase due to the chat session itself.
- Live chat has the highest satisfaction levels for any customer service channel, at 73%, compared with 61% for email and 44% for phone.
- Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%).
BNTouch Connect will allow you to implement a custom live chat box on any website you own. Did you know you can build custom modern websites using BNTouch? These chat boxes will be able to link with your BNTouch dashboard or a cell phone. Therefore you or someone on your team can respond to these messages in real time from anywhere.
The chat box will collect the name, phone number and email of potential borrowers during a conversation. It’ll automatically add them to your lead pipeline so that they’ll be eligible to receive your automated email or sms marketing. Lastly you’ll get a full stats dashboard to see how many chat queries, SMS responses and leads you’ve received month over month from this new feature.
Are you a BNTouch user? View your options tab or
contact your account admin to start using chat today.
BNTouch introduces tons of new features every month.
Are you ready to get in on the action?