Is Encompass Crm or BNTouch better for mortgage?

BNTouch is purpose-built for mortgage professionals with native LOS integrations, compliant texting, and co-branded marketing. Compare features side by side to see which platform fits your workflow.

How much does Encompass Crm cost compared to BNTouch?

BNTouch starts at $165/month with all core features included. Encompass Crm pricing varies. BNTouch bundles marketing automation, texting, and CRM in one price.

Can I migrate from Encompass Crm to BNTouch?

Yes. BNTouch supports data migration from other CRMs. The White Glove team helps import your contacts, campaigns, and workflows from Encompass Crm.

What does BNTouch offer that Encompass Crm does not?

BNTouch is built exclusively for mortgage, offering Encompass and LOS integration, TCPA-compliant texting, co-branded marketing, and White Glove setup as standard features.

Is BNTouch a replacement for Encompass?

No. Encompass is a loan origination system. BNTouch is a CRM and marketing platform that integrates with Encompass to handle the sales and marketing side.

Does BNTouch work with Encompass?

Yes. BNTouch integrates directly with Encompass to sync loan data, borrower information, and milestone updates.

Why would I need BNTouch if I have Encompass?

Encompass handles loan processing. BNTouch handles everything before and after the loan: lead capture, marketing automation, follow-up, nurture campaigns, and referral management.

Can both systems share the same contacts?

Yes. The integration syncs contacts and loan data between BNTouch and Encompass automatically.

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Comparison

BNTouch vs Encompass CRM

Encompass by ICE Mortgage Technology is the industry-standard LOS. Its CRM features are growing — but it’s a loan origination system first. Here’s how BNTouch compares as a dedicated mortgage CRM.

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Feature	BNTouch	Encompass CRM
CRM
Dedicated mortgage CRM	✓	~ LOS with CRM add-on
Contact management	✓	✓
Deal pipeline	✓	✓
Marketing
Email campaigns	✓	~ Basic
Text/SMS marketing	✓	✗
Video messaging	✓	✗
Social media posting	✓	✗
180+ mortgage templates	✓	✗
Lead Management
Multi-source lead capture	✓	✓
Automated distribution	✓	✓
Lead scoring	✓	~
Digital Lending
Built-in POS	✓	✓ (Consumer Connect)
E-signatures	✓	✓
Borrower portal	✓	✓
Other
Works WITH your LOS	✓	N/A (is the LOS)
Website builder	✓	✗
Live chat widget	✓	✗
Surveys	✓	✗

Want a 1:1 walkthrough vs. Encompass on your data? Book a 20-minute BNTouch demo →

LOS vs CRM: Different Jobs

Encompass is a loan origination system — the best in the business for processing and closing loans. Its CRM capabilities are an add-on, not the core product. BNTouch is built from the ground up as a mortgage CRM with marketing automation. They solve different problems, and many lenders use both.

Marketing Automation

Encompass offers basic email capabilities, but it doesn’t include SMS marketing, video messaging, social media posting, or a library of mortgage-specific templates. BNTouch provides all of these — 180+ templates, multi-channel campaigns, and automated drip sequences designed for mortgage.

Digital Lending

This is where Encompass is strong. Consumer Connect, eClose, and the borrower portal are mature products. BNTouch also offers a built-in POS, e-signatures, and borrower portal — so both platforms cover digital lending. The difference is everything else BNTouch adds around it.

Better Together

BNTouch integrates directly with Encompass. Many Encompass users run BNTouch alongside it — using Encompass for loan processing and BNTouch for CRM, marketing, and lead management. They’re complementary tools, not competitors.

The Bottom Line

Encompass is the industry-standard LOS — and its CRM features are improving. But it’s a loan origination system first and a CRM second.

If you’re already on Encompass, BNTouch integrates with it and adds the marketing automation, website builder, and content library that Encompass doesn’t have. Many Encompass users run BNTouch alongside it — they’re complementary, not competitors.