Integration

BNTouch

LendingPad

BNTouch is the CRM that fills LendingPad’s gap

LendingPad is the LOS. BNTouch is the CRM. Marketing automation, borrower nurture, TCPA-compliant texting, and 180+ mortgage campaigns connect to your LendingPad loan pipeline.

How the integration works

Step 01

Connect via API

BNTouch connects to LendingPad through API integration. Credentials exchanged via secure channel. One-time setup.

Step 02

Map loan lifecycle events

LendingPad loan events map into BNTouch triggers: app received, processing stages, close, funded. Each event can fire a BNTouch workflow.

Step 03

CRM and LOS work together

LendingPad handles loan origination. BNTouch handles borrower relationships, marketing, and compliance. Data flows between them.

What syncs between BNTouch and LendingPad

Borrower contacts: BNTouch → LendingPad when loan application starts
Application data: BNTouch digital 1003 feeds LendingPad loan file
Loan stage events: LendingPad → BNTouch for processing, underwriting, clear-to-close, funded
Document upload notifications: LendingPad → BNTouch when borrower documents are uploaded
Close and fund triggers: LendingPad → BNTouch to activate post-close nurture sequences
Pipeline status: LendingPad loan pipeline visible in BNTouch manager dashboards

What you get

Marketing your LOS doesn’t do

LendingPad is an LOS, not a CRM. BNTouch fills the marketing, nurture, and relationship-management gap with 400+ pre-built mortgage campaigns.

TCPA-compliant texting

BNTouch’s TCPA framework handles texting for LendingPad borrowers: consent capture, opt-out automation, audit trail.

Real-time loan visibility in CRM

Your team sees loan stage and milestone events in BNTouch without logging into LendingPad.

Automated post-close nurture

Funded loans in LendingPad trigger BNTouch’s 5-year post-close drip automatically.

Setup process

API setup: LendingPad API credentials exchanged with BNTouch via encrypted channel. No credentials shared over email.
Event mapping: LendingPad loan lifecycle events mapped to BNTouch triggers. Default mapping covers standard milestones.
Test in staging: Integration validated in LendingPad staging environment. Data flow and field mapping reviewed before production.
Production activation: Flip integration to production. Monitor closely for 24-48 hours.
Ongoing maintenance: BNTouch monitors LendingPad API and updates the integration as needed.

Frequently Asked Questions

Is LendingPad a competitor of BNTouch?

No. LendingPad is a loan origination system (LOS); BNTouch is a mortgage CRM. They solve different problems and are designed to work together.

How is BNTouch + LendingPad different from just using LendingPad?

LendingPad handles loan origination and processing. BNTouch adds marketing automation, borrower nurture, TCPA-compliant texting, mortgage website builder, and 400+ pre-built mortgage campaigns.

How long does setup take?

Typical setup 2-4 hours for standard event mapping. Custom workflows extend to 4-8 hours. White Glove Service handles end-to-end.

Is there a fee for the LendingPad integration?

Integration is included in BNTouch plans. No separate per-integration fee.

Can we migrate from another LOS to LendingPad while keeping BNTouch?

Yes. BNTouch is LOS-agnostic and supports Encompass, Calyx, BytePro, and LendingPad. LOS transition doesn’t require CRM change.

See BNTouch + LendingPad in action

Book a 30-minute demo. We’ll show the API integration, event mapping, and automated workflows between LendingPad and BNTouch.