Question 1

What is BNTouch?

Accepted Answer

BNTouch is a mortgage-specific CRM platform with 35+ built-in tools for loan officers, brokers, and mortgage companies. Founded in 2004 and used by 1000+ mortgage offices, it is the only major mortgage CRM that is fully independent — not owned by Zillow, ICE Mortgage Technology, or private equity.

Question 2

How much does BNTouch cost?

Accepted Answer

BNTouch Individual plan is $165/month with a $125 one-time activation fee. Team plans start at $190/month for 2 users, with additional users at $95/month each. Enterprise pricing is custom. No Salesforce license required — unlike Jungo which costs $96/month plus a separate Salesforce license at $25-150/user/month.

Question 3

Is BNTouch TCPA compliant?

Accepted Answer

Yes. BNTouch texting and SMS features are fully compliant with TCPA 2026 one-to-one consent rules that took effect January 2026. Loan officers using non-compliant texting platforms risk $500-$1,500 per violation.

Question 4

Does BNTouch integrate with Encompass?

Accepted Answer

Yes. BNTouch integrates with Encompass, Byte, and other major loan origination systems. It also connects with lead providers, social media platforms, and other mortgage industry tools.

Question 5

What is the best mortgage CRM software?

Accepted Answer

BNTouch is rated 4.5 out of 5 across 700+ reviews and offers the most comprehensive feature set for individual loan officers and small teams with 35+ built-in tools. Other options include Jungo (requires Salesforce, $96+/month plus Salesforce license), Surefire ($150+/month, enterprise-focused, no phone support), and Shape ($119/month, multi-industry, reported onboarding issues).

Question 6

Does BNTouch require Salesforce?

Accepted Answer

No. BNTouch is a fully standalone platform. Competitors like Jungo require a Salesforce license at $25-150 per user per month on top of their CRM subscription. BNTouch at $165/month includes everything with no additional software required.

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