Facebook/Instagram Data Deletion Policy

Data Stored by BNTouch

BNTouch Inc. stores encrypted login information related to a User’s login to Facebook and/or Instagram through the BNTouch Mortgage CRM. Key data is stored for continued authentication and access to the User’s Facebook and/or Instagram account(s) data. This data includes User identification (user name), password, and an authorization token that is generated by Meta and granted to BNTouch Mortgage CRM by express permission of the User.

Data Deletion Process

To delete data related to Facebook and/or Instagram in the BNTouch Mortgage CRM, the User simply needs to navigate to the appropriate integration interface within the CRM and utilize the “Logout” feature for the social media platform in question. Once this action is performed, all login data related to the appropriate social media platform is permanently expunged.

Data Deletion by Request

BNTouch Inc. supports the ability for any User to submit a written request for their Facebook and/or Instagram data to be deleted from BNTouch Inc.’s systems. Upon such requests, BNTouch Inc. personnel will delete any and all Facebook and/or Instagram related data. Written data deletion requests should be emailed to support@bntouch.com
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