BNTouch Connect
Surveys Module can be activated by administrative user of your BNTouch CRM account.
To activate the module please visit Modules page (access via top right corner menu) and look for Surveys Module listing.
Please note that after activation, all active users will be charge an additional $15/month/user for this Surveys functionality.
Automatically Convert Leads For Further Follow-up
Your easy to implement chat box will collect the name, phone number and email of potential borrowers during a conversation and automatically add them to your lead pipeline where they’ll start to receive your automated follow-up emails, texts and marketing campaigns.
Increase Website Conversions
Did you know live chat has been shown to increase website conversions by up to 40%? Now that’s something to get exceed about!
Connect Chat To Your Phone
Connect the chat to anyone’s cell phone on your team and they’ll be able to send text responses back to your website’s chat box from anywhere.
Optimise Your Chat With Analytics
With Chat you’ll get a full stats dashboard to see how many chat queries were opened, SMS responses received and leads converted by month, week or day
44
%
of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
38
%
of respondents said they had made their purchase due to the chat session itself.
73
%
Live chat has the highest satisfaction levels for any customer service channel, at 73%, compared with 61% for email and 44% for phone.
62
%
Today, more than 30% of customers expect live chat on your website. For customers that visit your website on a mobile device, this number is as high as 62%.
63
%
of customers are more likely to return to a website that offers live chat.
42
%
Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%).
Testimonials
I’ve been very impressed with the support and follow up that I’ve been receiving from your company. Not only has the whole process been made easy but everyone has been on the ball and even proactive in checking in on me to make sure that I was getting the help I need. Thank you very much.
Casey Lown
Mortgage Advisor
