Summary
This article identifies practices that set top mortgage lenders apart, such as investing in technology, focusing on client relationships, and staying compliant with regulations. It highlights their commitment to innovation and adaptability. By adopting these practices, mortgage professionals can elevate their businesses and achieve long-term success.
What is it that top mortgage lenders have in common that sets them apart from the rest?
There is a huge chasm between the earnings and origination volume of the mediocre and the top in the mortgage business. The top 20% are doing 80% of the business. You can check out our full article on how to become a top mortgage lender here. It may blow your mind at how simple some tactics to get to the top can be.
What Makes You A Top 10 Mortgage Lender?
When it comes to mortgage lending companies, the leaders are those typically doing $9B or more per year in origination volume. For loan officers and mortgage teams, these are the producers closing at least 50 to 100 loans per month.
What Top Mortgage Companies Have in Common
By analyzing the top ranked mortgage lenders by Scotsman Guide according to their origination volume, we can see some common threads they share.
1) 10 Plus Years in Business
All but 2 of these top 10 lenders have been in business for more than 10 years. One was in business for 8 years, and one just 3 years. The bulk of the others are almost 30 year old companies. It can take time to build up. Do the right things, and the rewards will snowball.
2) Big Teams
All but 3 top lenders have between 1,000 to 2,400 originators working for them. Even with today’s digital mortgage tools and new technology, it still takes a lot of humans to make sales, service customers, and interpret the data.
3) Nationwide
All but one top ten lender operated in at least 49 states. The other does business in 31 states. To get these high volumes you’ve got to have a large coverage area.
4) More Retail Than Wholesale
With the single exception of United Wholesale Mortgage who only does wholesale, the majority of these originations were all retail loans.
5) Technology & Marketing
There is no way you are going to do this type of volume without a lot of marketing and incredible technology to stay organized and operate efficiently.
What Top Loan Officers have in Common
Aside from the technology, digital mortgage tools, excellent marketing, and teams, top loan officers also share these traits and habits.
1) Constant Learning
The mortgage market and industry is always changing. It’s changing fast. To stay on top you’ve got to be building more skills, be on top of the latest tech coming out, and preempt market moves.
2) Willing to Test & Fail
The M Report says one of the top 3 habits of every successful loan officer is being willing to embrace new things. Don’t shift your whole marketing budget to Google Ads if you’ve never used them and gamble on 100 new loans next month. Instead constantly test and try new tools, tactics, and campaigns.
3) Always Thinking Bigger
If you aren’t growing you’re shrinking. Always be setting new goals. Always look at the records being set by others. If that’s 1,200 loans a year for a loan officer, you should be shooting to beat that.
Top mortgage pros know the number of deals they need to close to hit their goals and make a plan to get there.
4) Customer Service & Repeat Business
Don’t just think big, think long. The only thing worse than having a million dollar year in mortgages is going broke afterwards. You’ve got to blow away the competition with your customer service and efforts to build loyalty and repeat business.
5) Crazy Good Follow Up game
The closers are those that are the best at follow up. They follow up till the prospect closes or hangs up on them. Then maybe they’ll call back again. MPA Mag says that with mortgage CRM tools and calendar process and “By simply never missing another opportunity, I’ve seen loan officers add 2 loans a month to their average production. Remember 80% of success is showing up.”
6) They Eat the Frog First
Top producers get up and grab the bull by the horns and eat that ugly frog first. Meaning they make the hard phone calls and deal with the tough emails first thing in the am. Then everything else is easy.
Note that you’ll have to eat fewer frogs if you get better at anticipating issues. Tom Borrelli of Northpointe Bank says “Top producers are proactive. They look ahead. They have foresight and try to steer clear of problems before they arise.”
7) They Are Fast
Commenting on one top producer consistently doing $15M to $20M per month, CenterState Bank says “Responsiveness and short approval times will get the borrower’s respect every time,” and suggests to look for “ways to save the customer time while making sure his bank is doing everything possible to automate and streamline the loan administration process.”
Summary
Are you ready to become a top mortgage lender? These stats show what it takes to be at the top of the ranks. They show what differentiates the best from the rest. Are you willing to put these things in place to reach your full potential?
Key Takeaways
- Offer competitive rates and flexible products.
Top mortgage lenders provide a range of loan products with competitive rates to meet different client needs.
- Leverage technology to streamline processes.
Leading lenders use innovative technology to speed up loan approvals, making the mortgage process faster and more efficient.
- Focus on exceptional customer service.
Providing personalized, responsive service enhances client satisfaction and loyalty, making clients more likely to refer others.
Commonly Asked Questions
- What traits do the top mortgage lenders have?
Top mortgage lenders are known for having a customer-centric approach, providing a seamless experience, and offering competitive rates. They also prioritize technology integration, streamline processes, and build strong referral networks with real estate agents and other professionals to ensure a steady flow of business.
- Why is technology important for top mortgage lenders?
Technology helps top mortgage lenders automate processes, reduce manual tasks, and provide a more efficient service. Digital tools, such as CRMs, loan origination systems, and automated marketing platforms, allow lenders to deliver faster approvals and enhance the overall client experience.
- How do top mortgage lenders build strong referral networks?
Successful mortgage lenders actively build relationships with referral partners such as real estate agents, financial planners, and insurance agents. By offering excellent service, maintaining clear communication, and providing valuable resources, they create long-lasting partnerships that drive a consistent flow of qualified leads.
- What role does customer experience play for top mortgage lenders?
A positive customer experience is central to the success of top mortgage lenders. Providing clear communication, fast responses, and personalized services ensures clients feel valued and satisfied, leading to repeat business, referrals, and a strong reputation in the market.
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